Will never purchase HP again! Has a Lawsuit Been Filed? Don't bother with extended warranty, buy a better computer! I have been leaving it open but in sleep mode on my desk so I don't crack the casing open any more than it already is, and the computer will often navigate here
The hinge just wasn't attached to the casing anymore.I fixed it myself by bolting a small metal plate to the bottom of the laptop and drilling two screws through the back Took about a week and I had my laptop back in working order. I do know that my pc is out of warrenty, however this is a common manufactor issue. You might make it to two years if you are careful, but there is simply a bad design for the hinges which ensures they will fail.If you ship the unit off http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Defective-Hinges-on-HP-Laptops-Envy/td-p/5337134/page/6
We'll see what they say. If it not repaired, I will just wait for it to stop working (backing up daily of course) and when it does I will purchase something other than another HP. Never use AMD or HP again!!!! HP take care of your failing hinges.
He told me it was past the 14-day return or exchange policy and he could not do an exchange for me."[ Further reading: Our picks for best PC laptops ]The Best As much as I like this laptop when it's working, it shouldn't have broke as quicklyas it did without being damaged. Please look for a private message from an identified HP contact. Hp Envy Touchsmart 17 Hinge Repair I have received a response asking for my serial number and other information.
Sooooo disappointing.ReplyDeleteAnonymous28 December 2014 at 11:28I had gotten an HP 2 years ago and the left hinge would pop the bottom of the computer out. Hp Envy 15 Hinge Repair Wird geladen... Subscribe ▲ Learn more about PCWorld's Digital Editions 🔎 Home News Reviews How-To Video Business Laptops Ultrabooks Chromebooks Laptop Accessories Tablets Phones Hardware Security Software Gadgets Subscribe Resources http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/td-p/3391901 My laptop sits in the same spot on the my desk.
Those who contacted the company by this date were offered replacement hinges on all qualifying notebook PCs. Hp Envy 15 Hinge Replacement i was thinking of replacing the fan to see if this would fix anything.ReplyDeleteXander Max11 February 2015 at 22:06I had the same problem. His issue should sound familiar to those who wrote in response to "On the wrong side of HP's hinge recall":"I bought an HP dv7-1245 laptop. They will likely request information from you in order to look up your case details or product serial number.
Powered by Blogger. You can change this preference below. Hp Laptop Hinge Recall I'm on a very limited budget. Hp Envy 17 Hinge Repair But I took it back to Best Buy after just three days because one of the speakers was not working.
I've never dropped the laptop or manhandled it. check over here Start your own thread, make a standard post you can copy and paste, comment on other's threads who have the issue and post links to my thread here. View Solution. 9 Re: HP Envy m6 Broken hinge 01-29-2014 10:59 AM 01/29/14 - Jeff reached out to customer View solution in context 9 9 Everyone's Tags: broken hinge recallguniya View I agreed, and they overnighted a box for the laptop. Hp Envy Hinge Fix
The right hinge has bulged out and is bending several pieces of plastic in the lower base of the laptop and on the screen. I'm sure some of the HP products are worth buying, but after seeing how there is absolutely no competent support, it is not worth the risk. The top panel pops out as I open the screen and clicks back in place when I close it. his comment is here I sent the laptop to hp to get fixed, the first time I got it back the hard drive was burnt, the hinge seemed ok.
It has been more than 5 years since I had this issue and it seems that people continue to have the same problems with HP. Hp Envy 17 Broken Hinge I have a macbook air now, zero problems, lots of fun :DDeleteReplyAnonymous21 December 2013 at 07:18I also have the Pavilion dv7 where the left hinge has broken away from the plastic One of the screws on the left side was not screwed in at all and was floating around inside the case.
Cheers.DeleteReplyAnonymous5 January 2017 at 11:53Except it's putting stress on the threaded brass inserts in the plastic, which stresses the plastic. I Would Like To Know What My OptionsAre, & What HP Is Willing To Do About As It Seems Many People Are Having This Problem-Thanks In Advance! 1 1 Everyone's Tags: HP issued a recall in November 2008, but set strict deadline – May 31, 2009 – for anyone who wanted compensation for their broken laptops. How Much Does It Cost To Fix A Broken Laptop Hinge The fellow will research your situation.
When I took the laptop apart, pedestals on the bottom case where the hinge fastens were broken off. If you're still in warrantly, they'll fix the hinge, no problem.... Anmelden 25 12 Dieses Video gefällt dir nicht? weblink Some customers were never informed of the recall, while others only experienced the hinge problem after the deadline had passed.
Don't bother buying a new fan, not worth spending any more money on a crappy brandDeleteAnonymous12 November 2015 at 19:18Just had mine fixed for free under warranty. And as I could have expected, they claim I dropped it, so warranty doesn't apply, and offered to repair it for 600€!I just opened the laptop myself: a plastic piece from however, they will, as far as anyone knows, install the same defective parts that failed the first time.If you're out of warranty, it gets interesting. It's been so unbelievably helpful. 0 0 KellyGonzii Honor Student Posts: 2 Member Since: 01-24-2016 Message 58 of 122 (618 Views) Report Inappropriate Content Re: Defective Hinges on HP Laptops Envy
Handled with care the "only" problem were little bits of plastic that kept coming out of the laptop.But 2 days ago I got a "cpu fan not working", so I had Why on Earth would anyone want to buy a product from HP with the terrible support of their product they exhibit?The hinges on HP Envy are defective, and a VERY bad I'm now looking for a dead computer of the same model via ebay, in the hope for cheap spare parts. It also sometimes requires to be rebooted or nothing is clickable.
This is obviously a manufacturing defect that is not being honoured by HP and it sounds like time for a class-action lawsuit...ReplyDeleteRepliesUnhappy_HP_User23 December 2013 at 22:16My hp was still under warranty Sorry, your browser is unsupported. If you have noticed online, this is a very common problem. HP not only isn't standing behind their product,but doesn't even have a field retrofit, video, or a simple fix bulletin for this problem.Stay away from HP and save yourself time and
The design is no different than a kid mounting something heavy to a lego using a small screw. I am a happy HP customer, problems may happen, but when you take care of you customers they stay customers for life! 0 0 Hannymom Tutor Posts: 4 Member Since: 01-19-2014 It will be interesting to learn what they tell you, so please, if you have a minute, update this thread with what are offered, and whether you are in or out I am told eventually this hinge will give way and will need to be fully replaced.
After repair, I became an advocate (or took on a vendetta depending on your point of view) for others with the hinge issue, making regular posts on a daily basis,and they This story, "HP Laptop's Trouble Hinges on the Price of Repair" was originally published by InfoWorld. Sooo long HP, another customer has bit the dust. i managed to save it by using a screw from the bottom that threads into the other hole (there wasnt a screw here previously, possibly misplaced?).
It may not be in the best interest of HP, as I do all the purchasing for my employer as well.